At TechX, our priority is to ensure that parents and guardians shopping for baby products with us feel confident, safe, and satisfied with every purchase. We understand that shopping online sometimes requires flexibility, especially when it comes to products for infants and children. This Refund & Return Policy explains the conditions under which you may request a refund, return, or exchange. By purchasing from our website, you agree to the terms set out below.

1. Eligibility for Returns

We accept returns within 7–14 days (adjust based on your business preference) from the date of delivery. To be eligible, the product must be unused, in its original packaging, and in the same condition you received it. For hygienic and safety reasons, certain items such as baby bottles, breast pumps, pacifiers, diapers, and skincare products are non-returnable once opened. Clothing and accessories may be returned only if unworn, unwashed, and with all tags attached.

2. Damaged or Defective Products

If you receive a product that is defective or damaged in transit, please contact us within 48 hours of delivery. We may request photographs or a short video of the damaged product and its packaging. Once verified, you can choose between a replacement at no additional cost or a full refund.

3. Wrong Item Delivered

In the rare case that we send the wrong item, please notify us immediately. We will arrange for the correct product to be shipped to you, and in most cases we will also provide a prepaid return label for the incorrect product.

4. Process for Initiating Returns

To initiate a return or refund request, please email our support team at [Insert Email] with your order number, details of the issue, and supporting photos if necessary. Our team will review your request and provide instructions. Please do not return items without prior approval, as unapproved returns may not be processed.

5. Refund Method and Timeline

Approved refunds will be issued to your original payment method, whether it is a credit/debit card, UPI, PayPal, or another option. Refunds are typically processed within 7–10 business days, but may vary depending on your bank or payment provider. In some cases, we may issue store credits if preferred by the customer.