privacy policy

At TechX, your privacy and trust are extremely important to us. We understand that when you shop online for baby products, you are not only purchasing items for your children but also sharing personal details with us. This Privacy Policy explains in detail how we collect, use, store, and safeguard your information when you visit our website or make a purchase. We are committed to handling your data responsibly and transparently. By continuing to use our website and services, you agree to the terms described here.

Information We Collect

When you interact with our website, we may collect different categories of information to provide you with a smooth and personalized shopping experience. The information you provide directly includes your name, email address, phone number, and billing or shipping address when you create an account or place an order. During checkout, you may also enter payment details such as your credit or debit card information, UPI details, or other online payment credentials. Please note that while these transactions are securely processed through trusted payment gateways, TechX does not store sensitive card or banking data on its servers.

In addition to the details you provide, our systems automatically collect certain technical information about your browsing behavior. This may include your IP address, device type, browser type, operating system, and referral source. We also use cookies and similar technologies to remember your login sessions, save items in your cart, and personalize your shopping experience. These small text files help us understand how visitors navigate the website and allow us to improve performance and usability.

Because our website sells baby products but is intended for adult buyers such as parents or guardians, we do not knowingly collect personal information from children under the age of 13. If we discover that such data has been inadvertently provided to us, we will take immediate steps to delete it.

How We Use Your Information

The information we collect is used only for legitimate business purposes and to improve the services we offer you. Primarily, your data allows us to process and complete your orders, arrange delivery of products, and communicate important updates about your purchases. For example, when you order a stroller or a set of baby clothes, we use your shipping address to ensure your items reach you quickly and securely, while your email is used to send order confirmations and tracking details.

We may also use your personal data to provide customer support, answer your questions, or resolve any issues you may encounter. From time to time, if you opt in, we might send promotional emails or SMS alerts about new baby products, discounts, or special offers. These communications are designed to be helpful, but you can unsubscribe from them at any time.

Another way we use your information is for improving our website and user experience. Analyzing technical data such as page views, clicks, and time spent on the site helps us understand which products are popular, how visitors interact with different sections of the store, and what improvements can be made to serve you better. Additionally, data is sometimes used to prevent fraudulent activities, secure your transactions, and ensure compliance with legal obligations.

Sharing Your Information

TechX values your trust and will never sell your personal data to third parties. However, in order to fulfill our services, we may share your information with carefully chosen partners. Payment processors such as Razorpay, Stripe, or PayPal handle financial transactions securely on our behalf, and logistics companies or courier services use your delivery details to ensure products reach you.

Occasionally, we may also share limited information with marketing or analytics service providers. This allows us to better understand customer preferences, display relevant advertisements, and improve product offerings. All such sharing is done under strict confidentiality agreements, and only the minimum necessary data is shared. Finally, if required by law, regulation, or a government request, we may disclose your information to legal authorities. This happens only when necessary for legal compliance or to protect our company’s rights, property, or safety.

Cookies and Tracking

Our website uses cookies, which are small data files placed on your device, to enhance your browsing experience. Cookies help us remember your login credentials, keep track of items you add to your shopping cart, and provide a more personalized shopping journey. They also allow us to analyze traffic patterns so we can understand how visitors interact with our store.

You can control or disable cookies through your browser settings. However, please note that some essential features of the website, such as the checkout process or remembering saved carts, may not function properly without cookies.

Data Security

Protecting your data is one of our highest priorities. TechX employs a combination of technical, administrative, and physical safeguards to secure your information. This includes encryption (SSL certificates), secure server hosting, regular security audits, and restricted access to sensitive information. While we do our best to provide strong protection, it is important to understand that no digital system is completely immune to risk. We encourage users to keep their login details safe and contact us immediately if they suspect any unauthorized use of their account.

Your Rights

Depending on your country of residence, you may have specific rights regarding your personal data. These typically include the right to access the information we hold about you, the right to correct inaccurate or outdated information, and the right to request deletion of data when it is no longer required. You may also opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our messages. To exercise your rights, you can reach us via the contact details provided below. We will respond promptly in accordance with applicable laws.

Data Retention

We only keep your personal information as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. For example, we retain order details to process payments, manage returns or refunds, and comply with tax or accounting laws. Once the retention period has expired, or if you request deletion, your personal data will be securely removed or anonymized from our systems.

Third-Party Links

Our website may contain links to third-party platforms or services. These external sites operate under their own privacy policies, and we are not responsible for how they collect or use your information. We recommend that you review the privacy policies of such websites before providing them with your personal data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, business practices, or legal requirements. Any revisions will be posted on this page along with an updated effective date. We encourage you to review this page regularly to stay informed about how we are protecting your privacy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

TechX Baby Products
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]